Retail Head - PAN India

2COMS Consulting Pvt. Ltd.
  • Jaipur
  • Confidential
  • 10-20 years
  • Views
  • 21 Dec 2016

  • Senior Management-Sales

  • Retail
Job Description

Key Accountabilities :

Formulate and implement the circle retail strategy, in order to attain market leadership, through growth in revenue market share and improvement in customer experience

Achieve Gross and Net Acquisition target in the circle for retail channels company Stores, MS and ADMS

Achieve customer satisfaction targets through Retail outlets

Initiate retail expansion strategies to improve reach, coverage and expand geographical footprint

Assist Circle S&M Head & Marketing Head in new product launches to increase penetration / revenues from new / existing subscribers

Provide feedback on competitive moves to protect base and increase share of subscribers and revenue


Formulate overall circle retail strategy to drive profitability of the channel

Set targets for the retail channel, jointly with the sales and S&M Head

Deliver sales target for all products (voice-prepaid / postpaid, data, VAS, handsets, merchandise etc.) by ongoing monitoring and reviews

Develop channel expansion strategy by evaluating retail channel coverage and penetration

Develop channel engagement strategy with the zone retail leads

Plan new product launches with the circle S&M and Marketing Heads

Develop strategies to improve customer walk-ins, conversion and customer satisfaction at retail outlets


Achieve circle revenue target for the different retail channels for all products

Develop SAC guidelines & partnership models across zones and branches and own overall budget for all exclusive retail channels

Maintain high quality of operations in retail outlets operations as determined by quality audits

Achieve channel expansion targets by appointing and monitoring distribution partners in new and existing areas

Resolve channel-specific issues in zone within specific timelines

Discuss and resolve supply chain issues with Sales Head for Distribution MS/ADMS linkages

Receive timely feedback and inputs from Zonal Retail Leads


Performance management of the direct reports and zonal retail resources

Identification of development areas, and recommending the training programs / interventions

Best practice sharing within the circle and other circles

Competencies/Skill sets for this job

Sales Business Development Acquisition

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About Organisation

2COMS Consulting Pvt. Ltd.