Relationship Manager - Business Banking

RIverForest Connections Private Limited
  • Bangalore, Delhi, Mumbai
  • Confidential
  • 5-10 years
  • 21 Jul 2015

  • Sales/ Business Development/ Account Management

  • Banking - Corporate
Job Description

Job Role:

The primary objective is to enhance the value of the savings account portfolio through cross-sell, leading to increase in fee income, to add to that ensure acquisition of new clientele.

A. Acquisition
Assist HRM in executing successful micro-events for acquisition of new clients
Acquire new accounts from group companies / family of existing customers
Acquire new accounts from referrals from existing customers

B. Relationship Building / Deepening / Cross Sell
Ensure consistent growth of the Savings portfolio
Work closely with the Head RM to establish synergies for maximum penetration of Investment & Insurance sales to new customers along with deepening into the book i.e. AUM
Build a robust momentum with regard to the third party distribution and fee income to scale up the client portfolio growth, in line with the set targets
Ensure Risk Profiling is done for each customer
Implement customer contact programs to ensure his share of wallet with the bank increases
Close monitoring of average revenue per customer

C. Retention
Ensure top class service delivery to clients to be in line with the best in the industry
Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances
Work towards reactivating accounts which have stopped transacting or depleted in balances
Assist in resolving service hurdles to create a delight situation for customers

D. Risk Management & Governance
Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time
Provide regular feedback on the changing customer needs to the Product team and Service Quality team
Any suspicious transaction to be immediately reported to the Area Manager
Promotion of Alternate Channels
Increase customer contactability by capturing email address and mobile number

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