Regional Service Manager

Talent Leads Consultants
  • Mumbai
  • 10-18 lakh
  • 6-11 years
  • 363 Views
  • 15 Jul 2015
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  • Operations, After Sales Service - Product

  • Electrical/ Electronics, Consumer Durables/ Semi Durables
Job Description

Installation and Field Repair for the given area,Selection, appointment and continuous management of ISPs, KPI / SLA management (of various delivery units / partners) ,.Ensure that SOP is followed for install time and Customer Satisfaction
Responsible for ETA/IMA, Input for Capacity Planning and forecasting, Responsible for actual available capacity.Acting upon Customer Satisfaction Study reports on a monthly basis and providing necessary input to various delivery teams.


Competencies/Skill sets for this job

Sop Customer Installation Capacity Planning Selection

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Talent Leads Consultants