Zonal Retail Lead

Maquette Consulting
  • Mumbai
  • 10-15 lakh
  • 6-10 years
  • 147 Views
  • 23 Jun 2015
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  • Sales/ Business Development/ Account Management

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

Role Purpose

Directing zonal operations (including associated branch) to grow customer and revenue market share

Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation
Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis

Responsibilities:

Sales

Deliver overall Customer Market Share (CMS) target for the zone
Achieve targeted net adds for all products (voice prepaid/postpaid, data, VAS etc) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone
Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores,etc)

Revenues

Deliver overall Revenue Market Share (RMS) target for the zone - Achieve zonal revenue target across all products and channels

Budgetary control

Achieve savings on allocated SAC (controllable components), Personnel and G&A budgets at the zonal level

Customer Service

Manage overall customer satisfaction and revenue churn targets across different customer segments

Marketing

Ensure higher visibility by executing communication and branding activities, in coordination with the circle team

Collection

Bad debt management
Collection infrastructure/ reach enhancement

Network

Guide zonal network resources and coordinate with circle teams as well as outsourced network agencies to provide inputs on O&M issues
Coordinate with the network and sales team to improve utilization of LUS

People

Manage changes in business, organization, people to ensure continuity and smooth operations
Coaching, mentoring and retention of on-roll team members
Management of off-roll employees and agencies (in CS, C&C, Sales)

Top Management School Graduate
Business and process understanding
Leadership and people management skills
8-10 years of exceptional work experience prefereably in telecom/retail
Need Females ONLY


Competencies/Skill sets for this job

Revenue Sales Budgets Operations Distribution Infrastructure

Job Posted By

About Organisation

Maquette Consulting