In charge of the users issues and requirements processing (access & connections, data distribution issues, queries and extractions needs)
- Manage functional understanding requests coming from users (phone, emails, - Service Now- )
- Analyze and fix issues raised by clients (Operations/Finance) on an reconciliation tool called - Socrates- and "Intellimatch"
- Monitor End to End execution
- Propose improvements related to the support activity
- Log Issues and Resolution processes.
Support Analyst with 2-4 years of experience
- Strong & proven experience in Linux and Oracle
is a must-Primary Skills.