EUS Quality Manager

Speed Jobs Consultancy
  • Saudi Arabia-Other
  • 10-20 lakh
  • 10-15 years
  • 23 Apr 2015

  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

This includes conceptualizing, planning and delivering desired outputs from Quality team for the

function or program to meet all the requirements of internal and external customers in an IT

infrastructure domain.


Planning and ensuring timely and accurate delivery of all routine activities as signed off with internal

and external customers.

Hands on experience in ITIL process implementation, monitoring, tracking and reporting the process

performance metrics.

Identifying opportunities of improvement in operations and quality deliverables and executing

Service improvement projects (SIPs) as per plan.

Ensuring proper governance and execution model for all kinds of SIPs (Six Sigma, Automation, and

Fast Track Projects).

Demonstrating the impact to internal and external customers as an output of SIPs

Representing business as Management Representative for all standards and compliance

requirements (Preferably ISO: 20000 and ISO: 27001)

Updating Manager - Compliance on the status of all action items derived as corrective and

preventive actions as an outcome of internal and external audits

Coordinating with external auditors for audits and certifications

Planning and executing plans to reduce cost of quality team for the business

Ensuring proper allocation of resources for the function/business as per the load and addressing the

team members grievances on timely basis

Understanding the requirement of any new Request For Proposal (RFP) and responding the same


Supporting Operation team during new process transitions

Working with Head Quality on initiatives to improve the overall quality delivery model of Microland

Designation should be Quality Lead or Quality Manger

Competencies/Skill sets for this job

Quality Quality Control Audits Rfp Itil Process Certifications

Job Posted By

operation head

About Organisation

Speed Jobs Consultancy