This includes conceptualizing, planning and delivering desired outputs from Quality team for the
function or program to meet all the requirements of internal and external customers in an IT
Planning and ensuring timely and accurate delivery of all routine activities as signed off with internal
and external customers.
Hands on experience in ITIL process implementation, monitoring, tracking and reporting the process
Identifying opportunities of improvement in operations and quality deliverables and executing
Service improvement projects (SIPs) as per plan.
Ensuring proper governance and execution model for all kinds of SIPs (Six Sigma, Automation, and
Fast Track Projects).
Demonstrating the impact to internal and external customers as an output of SIPs
Representing business as Management Representative for all standards and compliance
requirements (Preferably ISO: 20000 and ISO: 27001)
Updating Manager - Compliance on the status of all action items derived as corrective and
preventive actions as an outcome of internal and external audits
Coordinating with external auditors for audits and certifications
Planning and executing plans to reduce cost of quality team for the business
Ensuring proper allocation of resources for the function/business as per the load and addressing the
team members grievances on timely basis
Understanding the requirement of any new Request For Proposal (RFP) and responding the same
Supporting Operation team during new process transitions
Working with Head Quality on initiatives to improve the overall quality delivery model of Microland
Designation should be Quality Lead or Quality Manger