Proven expertise in delivering high quality solutions on time and budget meeting clients expectations.
Sets and manages client expectations.
Develops lasting relationships with client personnel that foster client ties.
Strong management capabilities in dealing effectively with customer/s.
Interfacing with the customer (either directly or through the onsite Project Managers) on all issues related to customer deliverables and customer feedback
Ability to run project status review meeting with client independently
Proven ability to negotiate with client on scope changes
Experience of using one or more project planning tool
Knowledge of estimation techniques
Skilled to do resource capacity planning and schedule effective resources to achieve project goals.
Able to deliver project within the framework of the given estimates and assumptions
Ensure all phases are delivered on time, within budget and with high quality
Reviews, change control and configuration management in all phases are documented and implemented
Delegate tasks and responsibilities to appropriate personnel.
Strong understanding and experience with Strategic Sourcing for IT and services preferred.
Experience in all aspects of business including delivery, operations, and technical service, preferred.
Experience in CMMI processes
Ability to define project level quality parameters
Experience in proactively controlling deviations in quality parameters through metrics analysis
Anticipate risks at customers end and mitigate early.
Proven ability in identify risks early in the projects, analyzing it and coming up with mitigation plan
Understanding of different risk response strategy
Understand political & competitive threats and strategize to respond to them.
Issue escalation and resolution.
Ensure that the team works in proper coordination and in sync with the plans anticipate personal and professional issues and help sort them out.
Supervise and help the Development Manager / Tech Lead and team members. Also supervise the preparation of functional / technical specifications.
Micro manages the team development.
Should be able to identify training needs for the projects and team members.
Proven ability in engaging the team and coming up with different team building initiatives
Understands the weaknesses and strengths of team members and motivates them through mentoring and guiding
Employee development and training
Mine the client account for more avenues of working together.
Discover and create opportunities.
Ensure account profitability.
Ability to Identify and communicate opportunities.
Knowledge on Quality Assurance Tools, Process Oriented, Adherence to Organization Policies.
Very Good Communication skills
Technically sound knowledge of his field
Handling resource allocation
Enable healthy work culture
On Time & Budget; Quality delivery
Risk identification and mitigation in deliveries
Project Status Reporting
Implementing quality processes in the project
Maintaining Healthy Client relationship
Resolving Team issues
Timely performance appraisals
Provide requisite support to HR