Desired Candidate Profile
1. Need atleast 8 years project experience in SAP SD module.
2. To look after project of the company, Handling wide range of incident issues related to entire sales cycle and customer service with strict adherence to SLAs and KPIs.
3. Prioritization of incoming tickets based on Business criticality.
4. Understanding clients business process by interacting with client and implement new enhancements as per their requirement in line with business flow.
5. Monitoring team activities related to Change request and small enhancements
6. Impart knowledge sharing to team members and train them on related systems.
7. Prepare documentation, user manuals and training to key users on the change request implemented.