Brief Job Description:
1. Drive cost management by implementing appropriate programs to reduce cost per transaction through increased technology enablers & reduced dependence on manpower.
2. Drive the Programs to be implemented at optimized cost & without time over run.
3. Develop innovative MI dash boards to facilitate faster decision making
4. Create Empowerment matrix for each business
5. Drive quality enhancement projects
Quality of innovation resulting in effective customer satisfaction.
Improved TAT, Error rate & Cost per transaction
Cost & TAT of Program implementation
Quality of MI & Dashboards
MBA or CA
Preferably with PMP /Prince 2 /Six Sigma certification
Around 8 years of experience in across BFSI / ITES / BPO industries
Competencies/ Skills Required :
1. Innovation & Analytics
2. Program Management
3. Deep understanding of diverse Business liners & Processes