Project Manager NON It(insurance , Banks, Transaction Processing)

Kelly Services
  • Hyderabad
  • 10-14 lakh
  • 10-15 years
  • 195 Views
  • 07 Sep 2015
dfdf

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Brief Job Description:
1. Drive cost management by implementing appropriate programs to reduce cost per transaction through increased technology enablers & reduced dependence on manpower.
2. Drive the Programs to be implemented at optimized cost & without time over run.
3. Develop innovative MI dash boards to facilitate faster decision making
4. Create Empowerment matrix for each business
5. Drive quality enhancement projects
Key deliverables:

Quality of innovation resulting in effective customer satisfaction.
Improved TAT, Error rate & Cost per transaction
Cost & TAT of Program implementation
Quality of MI & Dashboards
Requirements :
MBA or CA

Preferably with PMP /Prince 2 /Six Sigma certification
Around 8 years of experience in across BFSI / ITES / BPO industries

Competencies/ Skills Required :
1. Innovation & Analytics
2. Program Management
3. Deep understanding of diverse Business liners & Processes


Competencies/Skill sets for this job

Risk Mitigation PMP Project Documentation

Job Posted By

About Organisation

Kelly Services