Implementation Project Manager - IT

Madhees Techno Consulting Pvt. Ltd
  • Bangalore
  • 10-15 lakh
  • 8-12 years
  • 28 Sep 2015

  • Project/ Program Management IT

  • IT/ Technology - Software/ Services
Job Description


- Manage multiple concurrent complex, global, multi-phased implementations following Concur's Implementation methodology

- Quickly and effectively gather client's business requirements to design and configure Concur services

- Manage client expectations, drive client deliverables, and exercise scope control to ensure project completes on schedule - including multiple time zones

- Creatively design solutions for complex requirements

- Develop and maintain strong functional and technical product knowledge

- Effectively communicate and work with C-Level sponsors, internal and client project teams, international and multi-cultural clients

- Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely

- Conduct effective training and product demonstrations calls with clients remotely

- Provide consultative expertise to the client, including guiding clients through key decisions and Tradeoffs to maintain project scope and timeline

- Provide contributions to Concur's project methodology and document library

- Provide updates on client statuses and escalate issues while maintaining control of the project

- Stay organized and deliver on commitments, including updating any project tracking systems and fulfilling administrative responsibilities

- Meet or exceed deployment productivity and quality metrics

- Deliver outstanding client service to achieve high implementation survey scores

- Work effectively with peers, other departments, and management

Job Specific Specialized Knowledge & Skills:

- Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues

- Proven negotiation and presentation skills

- Exceptional written and verbal communication skills

- Strong technical aptitude and ability to understand technical concepts quickly

- Implementation methodology experience

- Ability to persuade and influence

- Excellent organizational and planning skills

- Ability to work productively in a fast-paced, ever-changing environment

- Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions

- Ability to prioritize and manage workload to meet deadlines

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