Candidate should be either a
Diploma in Computer Science / Electronics
Bachelor?s Degree in Computer Science / Electronics (B.Sc. / B.E.)
Bachelor of Computer Applications (BCA)
Master of Computer Applications (MCA)
The performance of the staff member will be measured using the following :
Project Management Systems
Adherence to timelines defined for projects.
Update of information / tasks.
Project Related Documentation.
Availability and correctness of documents that are shared with (potential) clients for solution design and implementation approach.
Quality of documentation including language, depth of information and flow.
Adherence to documentation standards as prescribed by the company.
Training Sessions & Material
Number of training sessions conducted.
Training Material prepared and shared with L1 Staff and peers.
Team Performance / Peer Feedback
Feedback received from peers on overall performance.
Performance metrics of the team that is reporting into the staff member.
Instances of pro-active communication with clients and follow-up through closure.
Timely escalation of issues to Points of Contact and Account Managers and other stake holders.