Function / Team - Capture some brief headlines describing where in AZIS this role is performed and the nature / focus of the function it is to be performed in.
Scope of Services:
Admin providing 3nd level support, build and maintenance for the global Backup and Restore Platforms environment that includes HPDP, Tivoli TSM, Symantec NetBackup, Commvault Simpana. Responsible for technical shift services that include system installation, system management, support and triage of all global Backup and Restore Platforms systems.
Service Operations: Provide 3nd level server administrative support for all Backup servers. This support must be such that server availability will be maintained at 99% or better.
Support includes the following:
Insuring system hardware integrity through proactive measures
Updates of storage systems when required
Implementation of all upgrades and patches when required
Responsible for incident, and problem resolution of Service Now queues
Change Management: Ensure new solutions delivered by projects are fit for purpose in service and delivers the right solution to the business from a capability and cost perspective that are aligned to the AZ architecture roadmaps. The role will ensure tight governance on proposed architecture changes, upgrades and process modifications.
Candidate Focus & Challenge Review the standard role profile and capture some brief headlines describing what will specifically be expected of this role over the next 12 months
Documentation: Work with suppliers to review and ensure Technical Reference materials are current and accurate for the service teams to provide a robust service. Take ownership of all governance related documents standards, policies etc. to ensure standardization and simplification are gained at all levels.
Support/Service: Provides support to Service Managers and Suppliers during the resolution of support issues that would require significant change to the existing architecture.
Technology governance: As it relates to the Backup technology stack, contributor on the following functions enforcing technology governance:
Incident & Problem management
Change management Major changes
Service Improvements as it relates to technology
Infrastructure lifecycle management
Candidate Knowledge, Skills & Experience Review the standard role profile and capture any additional critical knowledge, skill and experience demands relative to this specific role
6+ years of Operational experience in backup administration
Operational experience in backup and recovery domain with respect to managing Incidents, Problems, changes and capacity management aspects
Experience and ability to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC regions 24*7
Demonstrated experience in designing a backup solution that involve capacity& sizing and migrating from one platform to another.
Ability to work well in diverse, multinational teams and proven ability to influence others to achieve positive outcomes is essential
An ability to work effectively in a matrix organization is essential
A self-starter with high levels of drive, energy, resilience and a desire for professional excellence
Ability to analyse requests or issues and provide the best possible solution.
Backup engineering and administration experience with at least two of the following Backup technologies:
HP Data Protector
Demonstrated experience in administering backups on Windows, UNIX VM, Database (Oracle and SQL) technologies
Experience in using capacity management tools like EMC Data Protection Advisor
Solid understanding/work experience in data archiving tools would be preferred.