Progress Support Engineer

Altisource Portfolio Solutions
  • Bangalore
  • Confidential
  • 5-8 years
  • 111 Views
  • 18 Jun 2015
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  • IT/ Information Technology

  • BPO/ ITES/ Call Centers
Job Description

Responsibilities:

To be able to understand and articulate problems faced by the customer to other teams and management clearly

Must be able to analyze business issues and technical problems independently with minimum supervision, and come up with solutions or workarounds.

Strong problem solving skills across web, Java and PROGRESS technology

Good negotiating skills with customer(s) and ability to work under pressure from executives

Contribute as strong hands-on technical member in product support activities

Coordination and working with various internal support teams and infrastructure teams

Ability to work in a global work environment and learn new/associated technologies quickly.

Qualifications:

Customer interaction experience and proven ability in handling crisis situations

Requires 5+ years of product / application technical support experience

A graduate degree required. Bachelor degree in Engineering/Computer Science preferable

Working knowledge of IIS, Linux/Solaris environment

Working knowledge of Application/Web Servers

Good understanding of web, Java and PROGRESS technologies with high proficiency in any one

Good understanding of Database technologies specifically SQLServer, Oracle, Sybase, PROGRESS with high level of proficiency in any one

Excellent coordination and corroboration skills. Good in oral & written communication

Exposure to ITIL framework required. ITIL certification preferable


Competencies/Skill sets for this job

Java Sybase Sqlserver Solaris Linux Web Servers

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About Organisation

Altisource Portfolio Solutions