Senior Program Manager

Bright Jobs India
  • Bangalore
  • 10-20 lakh
  • 10-20 years
  • 19 Mar 2015

  • Project/ Program Management IT

  • IT/ Technology - Software/ Services
Job Description

Role Summary/Purpose

As Program Manager- Knowledge Management, you will be responsible for leading a team and developing GE's enterprise strategy for Knowledge Management. You'll partner with business CIOs, ERP functional leaders, to stand-up the cloud-based solution, developing an on boarding and migration strategy. Additionally, you will be responsible for budget management, as well as establishing a KM governance & PMO.

Essential Responsibilities

Collaborate with both global process and center PMOs, training leaders, and the CIO, ERP councils to implement and maintain an enterprise-wide knowledge management system for GE

Lead a team to deliver Knowledge Management roadmap; Guides team through NPI, data/content migration lifecycle

Acts a point-of-contact with internal and external IT service providers to ensure SLAs are met around system performance, availability. Implements remediation plans when SLAs are missed

Drives and is accountable for operational excellence of KM program(s), with duties including project reviews, feasibility, cost benefit analysis, prioritization, initiation, execution and closure for all project work related to the program

Manages budgets and contracts associated with program(s) or initiative(s)

Manages activities of project team resources to support and deliver solutions relating to the program(s)

Maintains effective working relationships with peers and vendors to seamlessly integrate the program area into the overall strategic objectives and activities of the organization

Coordinates program support activities, including the development of internal and external communications, establishing roadmaps and benchmarks, and developing training plans

Promote documentation, delivery and compliance to standard operating procedures for migrated process work into the GO (Global Operations) centers

Develop centralized repository for GO processes and procedures

Help monitor and evaluate the knowledge-sharing program, including internal and external benchmarking

Establish KPIs and create analytical reporting of training tools to understand end user proficiency and simplification opportunities within training documentation across GO

Drive the enterprise data governance strategy for knowledge management, encompassing process and technology, in order to establish a sustainable business data discipline


B.S. in Computer Science or Information Systems or related field OR a minimum 7 years of work experience in IT project management

Minimum 3 years of work experience implementing, maintaining an enterprise-wide IT platform

Minimum 7 years of work experience in IT project management

Desired Characteristics

Minimum 3 years of experience managing a Knowledge Management platform (e.g. e Ancile uPerform or Oracle UPK)

Experience with establishing MSAs for off-premise/cloud-based solutions

Minimum 2 years of experience leading employees

Excellent verbal and written communication skills - able to articulate technical concepts in non-technical terms at all levels of the organization (including Senior IT and Business Leaders)

ITLP; AIMC graduate - internal only

Competencies/Skill sets for this job

Senior Program Knowledge Management Enterprise Uperform Strategy Cloud

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About Organisation

Bright Jobs India