CRM Delivery Manager

Career Soft Solutions
  • Bangalore, Hyderabad
  • Confidential
  • 15-20 years
  • 30 Nov 2015

  • Project/ Program Management IT

  • IT/ Technology - Software/ Services, IT/ Technology - ERP/ CRM/ SCM
Job Description

Desired Candidate Profile:

12 + years of relevant experience
Must have had 3+ years hands-on experience in one or more of following CRM products
Salesforce CRM (Preferred)
Siebel 8.X
Microsoft Dynamics CRM

Must have at least 4+ years experience in directly managing projects and 2+ years in program /delivery management function covering following Project Management and Program management:

  1. Scope mgmt., Schedule mgmt., communication mgmt., Cost mgmt, Risk mgmt., Resource mgmt
  2. Project tracking, coordination
  3. Status reporting to senior management
  4. Project budget control
  5. Invoicing
  6. Customer/stakeholder management
  7. Experience in right shore model using
  8. Agile methodology
  9. Waterfall methodology
Project experience:
  1. Implementation
  2. Support
  3. Development
Job Description:
  • CRM program delivery management
  • Project planning, coordination, monitoring
  • Stakeholder management
  • Support in account management
  • Managing various project phases with help of solution architects, technical architects, design leads, QA teams
  • Must have handled multimillion $ engagements
  • Manage portfolio of accounts with 7 to 10 M USD revenue

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Career Soft Solutions