The selected candidate should have excellent communication skills (preferably experience in supporting a UK client) and should have good exposure in supporting basic technical issues (Win7, Outlook, email, office applications, etc). If the candidate has supported iPhone/Blackberry/other mobile phones, that would be an added advantage.
Main Job Tasks and Responsibilities:
* Respond to requests for technical assistance in person, via phone, electronically
* Diagnose and resolve technical hardware and software issues
* Research the solution using available information resources
* Advise user on appropriate action
* Follow standard help desk procedures
* Should have experience in using ticketing tool. Log all interactions with users and other support groups, in the tool.
* Administer help desk software, actively act on the notifications/alerts received via monitoring tools