Professional - Video Conferencing

  • San Jose
  • Confidential
  • 5-10 years
  • 25 Mar 2015

  • Project/ Program Management IT

  • IT/ Technology - Hardware & Networking, Telecom/ Mobile Operator/ ISP/ Telecom Vendor, IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description

Overall Scope:

Primary responsibilities will be to provide maintenance, Enhancement, support to all video rooms and endpoints. Team-based environment while able to drive results independently, maintaining priorities and follow the escalation processes and arrive to quick resolutions.

1. Overseeing system/software update, validating and testing Cisco Video endpoints (Telepresence)

2. Working on infrastructure for future release

3. Monitoring & Capacity planning

4. Handling P1/P2 engineering related escalations

5. Escalation management

6. Maintaining system uptime

Project Description

Operations team provides support maintenance & enhancement services to Video Conferencing & TelePresence Equipment. Communicate with various individuals from High level executives, SMEs to local IT engineers from across the globe to accomplish various tasks.

Experience and Skills:

Required Skills:

1. Minimum 5+ years of expertise in Video Conferencing & Telecommunications or Networking related domains

2. Good knowledge of Call Manager

3. Understanding of technologies like VOIP, Video, Call Manager, TMS, VCS, ETMS and other Voice/Video Technologies

Desired Skills:

1. Excellent Communication skills (Written & Verbal)

2. Solid Analytic skills

3. Excellent problem solving skills

4. Team player with can do attitude.

5. Should be a quick learner and self-starter.

6. Experience with Cisco TelePresence and / or Tandberg Video Conferencing

7. CCNA or CCNP Voice Certifications

Competencies/Skill sets for this job

Telepresence Video Conferencing Voip Networking Telecommunications Ccnp