Candidates are expected to shoulder joint P&L responsibility along with the Biz.Head.
Ability to learn complex business very quickly, define problem accurately while paying attention to detail.
Ability to think Data, Analytics& Management at the same time.
Ability to multitask & work on diverse range of requirements & proactively interact with cross functional teams.
Should be a high energetic individual who brings varied perspective to the table & not accord to traditional thinking.
Should be good @ analyzing data into simple form, so as to present & structure the insights/recommendations of the analysis to Business Head & Senior management in a coherent manner.
Design & champion e-commerce Analytics work/process requirements to ensure better service deliverables.
Proactively identify Analytics tools requirement for e-commerce business.
o Should be able to provide decisions sciences support in the online portal space.
o Predictive Modeling & Analytics
o Segmentation & Risk Analytics
o Time Series Analysis
o Search Advertising/Market place analytics
Marketing & Loyalty Analytics
o User engagement/experience Analytics
Vendor Performance& Scorecard Comparison.
Design & evaluating-customer lifetime value models
Good to have exp in Advanced Excel, VBA/Macros, SQL. Skills in SAS/R are an added advantage.
Knowledge, Skills & Experience
A MBA Graduate with 3-8 years of experience in a medium or a large scale health care industry.
Self-motivated, flexible and has the ability to work independently, with strong ethical standards.
Adaptability and flexibility to facilitate change while meeting multiple demands and priorities of a challenging position and workload.
The demonstrated ability to create databases for improved decision-making, departmentally and organizationally.
Key Relationship Customers
Internal Customers: All Department Heads at Call Health
Internal support departments (HR, Finance, IT, Facilities, Business Development)
External Customers : Govt Liaison Officials, Vendors and service providers
Assertiveness: has the ability to articulate and hold their own in pressured conversations and to manage the expectations of others whilst working under pressure
Initiative: requires little or no supervision but will seek support from Head of Business Support if necessary. Understands the necessity to forward plan and think through potential complications. Identifies appropriate solutions to problems and acts accordingly. Able to make sense of issues; identify and solve problems. Proactively suggests ideas for improvements around working practices
Credibility: has gained the respect from all members of the business, both consultants and support, seen as reliable, trustworthy and capable of performing the role; leads by example
Adaptability: maintains good performance and quality of work under pressure and is prepared to manage change at the last minute
Professionalism and confidentiality: confident individual who can deal with people at all levels both internally and externally. Demonstrates credibility and appropriate verbal and non-verbal behaviour with clients and sector/industry team; adapts style when necessary
Teamwork: actively fosters a good working environment with consultants; the secretarial team and other support functions across Hay Group; builds effective team relationships
Team effectiveness: creates conditions to enable the team to perform at it best; acts to build a team setting clear direction, providing appropriate structure, recruitment of the right people. Provides the support needed to the team in respect of personal development and coaching, as required
Organization and planning: has the aptitude to prioritize, plan and organize workloads placed upon them and the ability to manage expectations and deadlines
Oral and written communication: has the ability, confidence and professionalism to convey information, both written and oral, clearly, concisely and persuasively
Commitment: has the drive and energy to undertake all tasks, even those that may appear laborious, displaying the same level of motivation and enthusiasm Empathy: has tact and diplomacy and an ability to anticipate and deal with the varying needs and concerns of others and can adapt their personal style to meet these needs
Able to relate well to others and use interpersonal skills to achieve desired objectives; recognizing the need to represent both the business and team
Ability to cope with change, to be flexible and to handle times of uncertainty Focus on achieving results and exceeding others expectations Encourages self-direction amongst team members
Preferred candidates from Ecom/Analytics companies
MBA degree is a must
Experience in Predictive modeling,Decision science, risk analytics, segmentation analytics is a must