* Product development:
+ Evaluation and rationalization of existing product portfolio.
+ Segmenting and selection of target segment.
+ New product development for the chosen target segment.
+ Launch and promotion of the new products.
+ Periodic service provider evaluation.
* Channel and segment development
+ Existing channel and segment evaluation
+ Development of new channels and segment of distribution
+ Development of remote channels of distribution.
* Process development:
+ Periodic review of existing processes with respect to reducing turnaround time and enhancing customer experience.
+ Development and implementation of new state of the art processes.
* Business development:
+ Planning and implementation of business development activities aimed at achieving budget numbers for channels and segment.
* Service quality:
+ Evaluating and improving service quality parameters from time to time.
+ Ensuring implementation and monitoring of service quality parameters.
* Compliance and governance:
+ Ensuring that all operations are done within the regulatory frame work of the land and also adhering to internal group guidelines.
Major assignments undertaken