Process Trainer - MNC

2COMS Consulting Pvt. Ltd.
  • Gurgaon
  • Confidential
  • 4-7 years
  • Views
  • 12 Oct 2016

  • Training/ Learning & Development

  • BPO/ ITES/ Call Centers
Job Description

Floor Support Training- - This covers the major scope (80%) of training responsibilities. A training methodology, where the trainer stays on the floor with the team and provides individual coaching/ feedback to the target audience.

Classroom Training - The scope of delivering classroom training is less (20%) as compared to floor support. The following subjects fall under the purview of classroom training.

1. Customer Service

2. NHT on Client Process

3. Experience required in delivering On-The Floor Process Training for (Technical or BPO processes)

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About Organisation

2COMS Consulting Pvt. Ltd.