Floor Support Training- - This covers the major scope (80%) of training responsibilities. A training methodology, where the trainer stays on the floor with the team and provides individual coaching/ feedback to the target audience.
Classroom Training - The scope of delivering classroom training is less (20%) as compared to floor support. The following subjects fall under the purview of classroom training.
1. Customer Service
2. NHT on Client Process
3. Experience required in delivering On-The Floor Process Training for (Technical or BPO processes)