Process Excellence/ Business Excellence Manager

Ikya Human Capital Solutions Pvt Ltd
  • Noida
  • Confidential
  • 6-12 years
  • 15 Sep 2016

  • Quality Control - Product/ Process, Operations

  • BPO/ ITES/ Call Centers
Job Description

Driving high levels of efficiency in the delegated attention seeking areas, vis--vis cost / process / No. of Transactions etc
Building excellent logical thought process for gap representation effectively
Building strong rigor and people skills to ensure timely closures of gaps, helping function/s emerge as efficient
Ability to analyze gaps and with root cause analysis, and further solution to best partner with stake holders
Convert process flows / fact findings into case study / story boards / process flow
Should have leadership skills like: relationship management, collaboration, facilitation, and influencing
Must possess planning and analytical skills to facilitate and focus on continuous improvement and innovation within the organization
Must have good communication, interpersonal and project Management skills and be able to interact with senior leadership / business partners / customers, both locally and globally

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