Define, agree and maintain the units development
Coordinate initiatives and new solution releases
Facilitate the process network ensuring a strong link between the Global Process Owners, Area Process Owners, Local Unit Management Teams, process specialists, key users
Responsible for local work order and incident management
Facilitate, communicate and take the lead in change management activities during the transition phase and to ensure that the changes are successfully integrated into the business
Identify related issues and work with the unit management to resolve them and when necessary to escalate the issues to global level.
Coordinate the validation and measurement of the stated benefits of global process implementations at the local level