Ordercare, Provisioning and Activation

ERM Placement Services (P) Ltd
  • Mumbai
  • Confidential
  • 4-8 years
  • 16 Oct 2015

  • IT/ Information Technology

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

8 - 10 years experience in Telecom business in the area of Rating and Charging.

Participated in End-To-End implementation Project

Education and qualifications / skills and competencies

Bachelors degree in Engineering or any other equaling

Location : Navi Mumbai

Maintain Ericsson suite of applications in the area of customer Provisioning and activation

Resolve incidents within defined SLA.

Perform root cause analysis and provide solutions in complex environments for specific fields/areas

Provide workarounds where no immediate solution can be provided

Provide solutions in complex environments in cooperation with next level support

Assume functional responsibility for the area in incident solving

Management Escalation handling

Work as functional expert in de-escalation and war rooms

Analyze Incident pattern and trends in area of functional expertise such as increasing incident income and identify the root cause.


Having good understanding in Telecom provisioning and activation domain.

Basic level knowledge of SIM inventory management.

Understanding of customer provisioning and activation process

Experience in Installation , Upgrade and Migration of Ericsson OSS applications (e.gOrderCare, EMA etc)

Hands on experience in Database management tools, Able to define backup and recovery using tools.

Basic level knowledge In Linux / Unix Administration

Ability to do Performance tracing and identifying the root cause of the problem.

Good understanding the authorization concepts

Good understanding of interfaces between OSS to non-OSS technologies

Good analytical skills in Technology area.

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ERM Placement Services (P) Ltd