Leading day to day Service Delivery of Technical and Non-Technical Functions.
Customize processes based on the client's maturity level with each of the ITIL process (Incident Management etc.).
Chair the Daily sync up call for all the teams and discuss outstanding issues.
PR to DR critical scheduled activity (CRQ)
Responding to all input regarding unplanned service interruptions from customers and internal IT.
Chair Bridge calls for effective coordination, incident resolution, service restoration.