Manager - Operations (Healthcare)

Evoke HR Solutions Pvt. Ltd
  • Mumbai, Navi Mumbai
  • Confidential
  • 7-12 years
  • 12 Aug 2015

  • Operations

  • Hospitals/ Health Care
Job Description

Roles and responsibilities:

1.To draw action plan, implement and review

2.To organize resources for effective execution of operation plans

3.To use resources to optimum level for achieving targets and productivity

4.To take proper initiatives to strengthen the team to achieve higher targets and enhance the productivity

5.To ensure the clients/customers satisfaction through the project implementation

6.To co-ordinate with clients on a regular basis and build rapport with client with an
objective to maintain fruitful relationship and reach business goals

7.To play key role between client and the company

8.To assist the Management in start-up of new projects

9.To advise the management to explore on the new business opportunities

10.To build confidence and trust among the employees for smooth operations and

11.achieving targets

12.To create fun and frolic at the work place to achieve the following objectives:

13.To reduce the stress among the employees

14.To maintain the efficiency level

15.To boost the morale of the employees

16.Adhere to the norms specified as per the Quality standard

17.To ensure client satisfaction by the delivery of quality services and quality products

18.To review the MIS reports and take corrective steps to strengthen the productivity/people

19.To appraise the performance of the team members at the regular intervals

20.Access to all client communication

21.To allocate shifts, sanction compensatory off and weekly offs to the subordinates

22.To identify the training needs of subordinates

23.To sanction the reimbursement of the expenses incurred on conveyance by the

24.subordinates while traveling to and fro during the exigencies of work

25.To sanction the leaves to the subordinate staff as per the Leave Rules of the company

26.To co-ordinate with Clients and take an appropriate decisions regarding operations

27.To maintain the discipline at shop floor
Recommend the rewards/incentives to the employees in token of the appreciation /recognition of their efforts in achieving set targets or even crossing the target on daily/weekly/monthly basis as per Company policy

Experience and Qualifications:

7+ years of work experience of which at least 3-4 years should be in a supervisory position and handling a team of at least 20 team members

Measures target achievements, skills and behavior at work

Fluency in English Language

Excellent verbal and written communication

Customer Service orientated, assimilate with co-employees

Ability to grasp, relate and quick response

Interaction with team members and superiors at regular intervals, share knowledge and information among the team members

Commitment, Logical Thinking, Deliberate the decisions, Play a role model, open for suggestion

Identify Training Needs for an Agent to acquire/enhance the required skill sets

Effective people management, grievance handling, conflict resolution.

Qualification: M.B.B.S

Competencies/Skill sets for this job

Operations Healthcare Customer Service Grievance Handling

Job Posted By

About Organisation

Evoke HR Solutions Pvt. Ltd