Senior Operations/relationship Manager - Healthcare Technology

Harsha IT Ventures
  • Bangalore, Hyderabad
  • 10-15 lakh
  • 5-10 years
  • 21 Jul 2015

  • Operations

  • Financial Services/ Capital Markets
Job Description

Senior Operations Manager - Bangalore

Key Responsibilities:

1. Responsible for managing and mentoring the team of Relationship Managers in Bangalore

2. Needs to interact closely with the Sales team to understand the sales pipeline so that resource planning can be done accordingly

3. Overall responsibility of backend configuration of all the data and profiles related to our partners for the region

4. Resource allocation post Sale to ensure rapid deployment and launch of our product at partner's site

5. Responsible for the overall quality metrics pertaining to partner relationship and to show constant improvement on the key metrics

6. Implementation of innovative process and training ideas for deepening our product usage by the partner

7. Responsible for deployment and roll out of new product features at all partner sites

8. Completely responsible for handling all partner escalations and bringing them to speedy resolution within the specified SLAs

9. Overall responsibility of collection of outstanding dues and unpaid invoices by the partners

10. Work closely with the Product team to ensure speedy resolution of bugs and as well as on the long term product roadmap

Desired Skill Set:

1. Ability to Manage teams

2. Very strong communication, presentation and relationship skills

3. Extreme customer oriented approach

4. Strong technology and product orientation

5. Very strong logical and analytical skills

6. Being Solution Oriented

7. Willingness to roll up your sleeves and work on the ground in a startup environment

8. Ability to define and implement processes and bring structure

9. Ability to thrive and enjoy a very fast work environment

10. Willingness to travel and meet partners almost on a daily basis within the city

Experience & Education:

1. 5-7 years of total experience

2. 2-3 years of Operations/Relationship Management experience

3. MBA and Bachelors from Tier 1 School

4. Having managed reasonable sized team(s)

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Harsha IT Ventures