Operations Manager (International Voice) - MNC BPO

2COMS Consulting Pvt. Ltd.
  • Pune
  • Confidential
  • 7-12 years
  • 431 Views
  • 12 Oct 2016
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  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Responsibilities:

Client Engagement and negotiation
Stakeholder Management
Effectively Utilize The Resources To Meet Customer Expectations.
Develop and implement multi-functional capability plans Team Meetings, Team Performance and development, Communicating updates to the team members
Reviews, announcing targets, discussing Quality issues based on input from QM/ AQM, Addressing people issues.
Develop and cascade KPI's to deliver SLA's. Review performance measures daily. Plan employees according to work inflow by proper rostering
Managing SLA along with the Team Managers and driving the team to achieve / exceed SLA Targets
Day to day facilities, finance and IT issues Daily, Weekly, Monthly Reports and implement changes to improve on processes
Attrition Management. Motivate the team to ensure team retention.
Driving process improvements within team

Desired Profile

Looking for candidate with "international Voice Experience" & "People Management"


Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.