This is an opening with one of the Topmost ITES organization.
Managing a large customer support operations for a Banking back office
Customer relationship management
Responsible for meeting and exceeding expectation on all contractual SLAs
Drive continuous improvement in service delivery through deep understanding of the client business environment and client expectations
Continuously deliver and drive efficiency metrics for customers and employees
People management of direct and indirect reportees
Retain talent by ensuring high levels of employee engagement and satisfaction