People Program Associate Manager

2COMS Consulting Pvt. Ltd.
  • Bangalore
  • 14-17 lakh
  • 8-12 years
  • 12 Oct 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Program Delivery

Provide overall direction for the implementation of people programs at the GU/DTE level
Identify opportunities for new programs and initiatives within the I&D space
Build strong business case for new initiatives and gain leadership buy-in
Design and deploy new programs and initiatives working closely with CoE/GU/DTE contacts as required for global deployment
Manage initiatives as per program budget
Develop metrics to help track progress on specific people program segment areas
Review effectiveness of programs and take corrective actions as needed
Build and maintain online repository of knowledge, updates, best practices etc for easy access and retrieval
Support and drive local implementation of global I&D programs such as IWD, LGBT Month and PWD Month
Work closely with global I&D teams to set up and create local diversity employee resource groups
Consolidate and report progress to global and local stakeholders and leadership

Program Design

Accountable for effective design and delivery of programs at the GU level
Create a rolling plan, aligned to the 5 year roadmap, for HR programs
Build robust programs to address known issues within the I&D space and identify potential new areas of work in I&D
Support the building of segment specific programs in different inclusion and diversity areas, in a manner that ensures consistency of approach and alignment to global intent
Engage with global teams to bring relevant people programs to the various entities in the GU and to support customization of these global programs to suit local needs
Build commitment to program commitments, targets and goals across leadership levels
For inclusion and diversity specifically, this role may be required to work on widening the scope of initiatives in their specific I&D segment area, as needed
Keep up to date on trends and metrics and run regular diagnostics to support strategy formulation
Consolidate and report progress to area level HR and business leadership as required
Build own expertise in I&D by attending diversity seminars/summits and creating relationships with local diversity focused organizations
The performance objectives shown below are specific to this role. If you are in this role, these objectives will appear in myPerformance as a starting point for setting your objectives, using the 3+1 objectives setting approach. Within myPerformance, you will select three focused objectives from this list where you can make the most significant contributions to the businessone for each leadership contribution area (Value Creator, People Developer, Business Operator)plus one objective for your professional growth (anything you want to achieve outside your daily responsibilities to develop yourself).

Value Creator

Increase/drive market & internal and external awareness of targeted offerings & products through communications, events, etc.
Meet or exceed allocated sales target (licenses and/or services)
Meet or exceed FY pipeline target (licenses and/or services) as measured by reaching Stage 1
Support improvements of products and offerings through continuous feedback loop

Business Operator

Comply with company Sales Methodology and Processes, engagement of Competitive Price Range teams, and with all reporting requirements, especially SAP OM
Demonstrate teaming behaviors in compliance with company's current operating model
Maintain sales pipeline accuracy

People Developer

Actively participate in your Community
Contribute to a positive work environment that influences high employee engagement and supports the entity's retention and diversity targets
Create and execute actionable talent management plans for self (and others as appropriate) that includes succession plans, capability development (skill building) plans, contributions to knowledge sharing, etc.

Competencies/Skill sets for this job

Diversity Inclusion Customer Service Operations

Job Posted By


About Organisation

2COMS Consulting Pvt. Ltd.