M-pesa Customer Service Manager-

Talent Leads Consultants
  • Delhi
  • 10-15 lakh
  • 6-10 years
  • 409 Views
  • 25 Aug 2015
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  • Operations

  • Banking - Retail
Job Description

Responsible for creating and delivering the Service architecture for all the Lifecycle stages of M-Paisa Customer & Service Delivery at all customer touch points. Smooth onboarding of Customer/Channel (Activation Process)
Planning/ Budgeting Skills
- Commercial Skills/ Negotiation Skills
- Effective Operations Skills - System and Process Knowledge
- People Mgmt & Effective communication skills


Competencies/Skill sets for this job

Customer Service Management CSAT Service Quality

Job Posted By

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Talent Leads Consultants