Senior Operations Manager

Harsha IT Ventures
  • Bangalore, Delhi, Mumbai
  • 10-15 lakh
  • 5-7 years
  • 21 Jul 2015

  • Customer Service

  • IT/ Technology - Software/ Services
Job Description

Key Responsibilities:

- Responsible for managing and mentoring the team of Relationship Managers in Bangalore

- Needs to interact closely with the Sales team to understand the sales pipeline so that resource planning can be done accordingly

- Overall responsibility of backend configuration of all the data and profiles related to our partners for the region

- Resource allocation post Sale to ensure rapid deployment and launch of our product at partner's site

- Responsible for the overall quality metrics pertaining to partner relationship and to show constant improvement on the key metrics

- Implementation of innovative process and training ideas for deepening our product usage by the partner

- Responsible for deployment and roll out of new product features at all partner sites

- Completely responsible for handling all partner escalations and bringing them to speedy resolution within the specified SLAs

- Overall responsibility of collection of outstanding dues and unpaid invoices by the partners

- Work closely with the Product team to ensure speedy resolution of bugs and as well as on the long term product roadmap

Desired Skill Set:

- Ability to Manage teams

- Very strong communication, presentation and relationship skills

- Extreme customer oriented approach

- Strong technology and product orientation

- Very strong logical and analytical skills

- Being Solution Oriented

- Willingness to roll up your sleeves and work on the ground in a startup environment

- Ability to define and implement processes and bring structure

- Ability to thrive and enjoy a very fast work environment

- Willingness to travel and meet partners almost on a daily basis within the city

Experience & Education:

- 5-7 years of total experience

- 2-3 years of Operations/Relationship Management experience

- MBA and Bachelors from Tier 1 School

- Having managed reasonable sized team(s)

Competencies/Skill sets for this job

Operations Partners Sales Deployment Launch Key Metrics Innovative

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Harsha IT Ventures