Responsible for building and maintaining customer service relationships.
Managing Service Desk Team, ensuring efficient and effective work performance, integrity, appearance.
Provide a point of escalation for Service Desk and supervisory staff on a 24/7 basis.
Monitor Service Desk Specialist performance ensuring adherence to appropriate processes.
Minimum 6 years exp in People Management
Currently should be in team management role (on paper)
Should have experience in Incident Management & Escalation Management.
Previous Service Desk/Helpdesk Supervisor experience
Telecom Background preferred.
ITIL / CCNA certification preferred
Should be ok with rotational shift environment
Should be open for relocation to Gurgaon.