Operations Manager (service Desk)

2COMS Consulting Pvt. Ltd.
  • Bangalore, Pune, Gurgaon
  • 11-15 lakh
  • 7-12 years
  • Views
  • 12 Oct 2016

  • Customer Service

  • IT/ Technology - Hardware & Networking
Job Description


Responsible for building and maintaining customer service relationships.
Managing Service Desk Team, ensuring efficient and effective work performance, integrity, appearance.
Provide a point of escalation for Service Desk and supervisory staff on a 24/7 basis.
Monitor Service Desk Specialist performance ensuring adherence to appropriate processes.
Desired Profile

Minimum 6 years exp in People Management
Currently should be in team management role (on paper)
Should have experience in Incident Management & Escalation Management.
Previous Service Desk/Helpdesk Supervisor experience
Telecom Background preferred.
ITIL / CCNA certification preferred
Should be ok with rotational shift environment
Should be open for relocation to Gurgaon.

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About Organisation

2COMS Consulting Pvt. Ltd.