Has a minimum of 5 years of senior management experience, preferably with a solid understanding of BPO / KPO processes (non-voice). Has proven ability to lead, motivate and engage a diverse and large work force as well as to engage and influence multiple stakeholders. Displays ability to develop, implement and track operational plans. Has strong change-management skills, envisioning and overcoming obstacles while ensuring benefits are realized. Has strong communication skills ensuring clear, direct and appropriate communication at multiple organizational levels. Has proven ability to design and implement productivity and quality improvement programs. Has high result orientation, readiness to take challenges and ability to work under pressure to meet deadlines .