Offshore Resource Manager

Newt Global
  • Bangalore
  • Confidential
  • 8-13 years
  • 182 Views
  • 09 Feb 2015
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  • Project/ Program Management IT

  • IT/ Technology - Software/ Services, IT/ Technology - Mobile/ VAS Applications
Job Description

Description: 


Offshore Resource Manager

Willing to work in production support project and rotational shifts

Experience in HP Service Manager Tool

Management of all offshore development/Support resources and escalation Manager for Multi User incidents and support the 

Service Desk function, Incident, Request Fulfillment and 
Change Management.

Defining process, policies based on ITIL best practices for Incident Management, Critical Incident Management, Problem Management, Change Management process to run a smoother operations in a global environment.

Location: Bangalore (Bommanahalli)


Job Posted By

Suresh Kumar
Recruiter

About Organisation

Newt Global