Offshore Resource Manager

Newt Global
  • Bangalore
  • Confidential
  • 5-10 years
  • 11 Mar 2015

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Job Description

Willing to work in production support project and rotational shifts

Experience in HP Service Manager Tool

Management of all offshore development/Support resources and escalation Manager for Multi User incidents and support the 
Service Desk function, Incident, Request Fulfillment and Change Management.

Defining process, policies based on ITIL best practices for Incident 
Management, Critical Incident Management, Problem Management, Change Management process to run a smoother operations in a global environment.

Job Posted By

Suresh Kumar

About Organisation

Newt Global