Network Security Specialist (support +operation)

2COMS Consulting Pvt. Ltd.
  • Gurgaon
  • Confidential
  • 6-11 years
  • 140 Views
  • 12 Oct 2016
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  • IT/ Information Technology

  • IT/ Technology - Security, IT/ Technology - Hardware & Networking
Job Description

Key Responsibilities

Work on complex incidents, problems and changes within the Operational environment.
Provide leadership and training to technical support staff including mentoring of 2nd line support staff to improve diagnostic skills and encouraging them to achieve security product accreditation.
Produce scripts and supporting documentation to allow the 2nd line diagnostic team to undertake remote software downloads configuration changes and implementation of new customer projects.
Attend meetings on behalf of the team and line manager.
Produce and support Firewall polices and function configuration builds to allow implementation of customer projects
Person Specification
Mandatory: Hand-on experience in operation and management of security infrastructure .
1. Minimum 5 years of hands-on skills on two or more of the following technologies: Checkpoint, Cisco ASA, Netscreen, Juniper, Bluecoat, Palo ALto, SRX, Fortigate.
(either checkpoint or fortigate)(Cisco ASA Compulsary)
2.Ability to provide Tier 3 support and manage complex and escalated tickets in production environment
3.Leadership skills to deliver quality service in individual role or manage a team of engineers to deliver service as per agreed SLAs
4.Ability to communicate (both written & oral) clearly with various internal stakeholders and customer


Highly Desirable:

1.Experience on working in a global support environment, experience of ticketing-tools and exposure to ITIL processes in context of service operations is a plus
2.Minimum professional level certification on one or multiple technologies listed above
3.Experience of providing support to international customers in live environment or working in Security Operation Centre (SOC) is an advantage
4.Technical Qualification such as B.E./B.Tech/MCA/ Engg Diploma in a relevant field is desirable.

Desired Profile

1.Experience on working in a global support environment, experience of ticketing-tools and exposure to ITIL processes in context of service operations is a plus
2.Minimum professional level certification on one or multiple technologies listed above
3.Experience of providing support to international customers in live environment or working in Security Operation Centre (SOC) is an advantage
4.Technical Qualification such as B.E./B.Tech/MCA/ Engg Diploma in a relevant field is desirable.


Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.