We Required Professional with 60% throughout in academics & who has 6-8 years experience in Troubleshooting/ Support/ Operation of VAS Applications ( SMSC, USSD, MMSC, roaming), GSM/SS7 for Gurgaon.
Candidate should have 60% throughout in academics.
Handling POC for special projects as per POC scope & timelines.
Should be able to take travel with short notices.
Should be able to work as per 24x7 roaster and as per project requirements.
Handle Incidents and Performance mgmt of VAS services during POC and other assigned projects.
Handle Application and Infrastructure related issues.
Drive improvement plans along with product vendor and operator.
Plan and execute Change mgmt , in co-ordination with partner and Operator.
Drive Auto monitoring configuration using NMS tools for pro-active monitoring and improving Ops KPIs.
Define and operationalised Ops process for IM/PM/CM and other Ops process as per ITIL.
Work on RCAs and co-ordinate with products vendors during outages.
Reporting and MIS preparation as per project requirements using MS Office tools.
Handle Client and Internal communication/escalations as per project requirement.
Handle escalation and Client review meetings as per Project/POC requirements
Drive & Take KPI sign offs from Client as per Project/POC scope