Looking for candidates who have relevant experience in LAN/ WAN/ Routers/ Switches. Troubleshooting, implementation, configuration, escalation management, tickets handling, monitoring of Network products. And, it is Rotational Shift Job (24 by 5) assignment at L3 Level (Sr. Manager Grade)
Desired Profile - Timely resolution of the incidents (TTs) as per the clients SLA.
- Accurate and timely problem reporting diagnostics and trouble shooting by following SOPs and escalation procedures.
- 99% of adherence to global clients SLAs.
- Maintain CSAT score above 90% every quarter.
- Reporting to GSOC (Global Security Operations) Lead