Education: BTech /BE/ MCA
L2 Network Operations in a 24 X 7 X 365 environment
Technical expertise areas
Recovery from network breach and own the issue till normalcy is resumed.
Installation, customization and support of Network infrastructure.
Identify network problems and resolve those issues to maintain high network availability.
Cisco Routers/Switches, ASA Firewalls, VPN Technologies, Routing Protocols
Service level management
Device Access management
Advanced Troubleshooting production problems with RCA and fault diagnosis Performance and Historical Trend Analysis
Planning and recommending overall improvements in network management
Open/ Acknowledge/ Maintain/ Update status on open incidents, tasks, change requests
Ensuring 3rd party vendor contracts and warranties are upto date
Monitoring tools like Solarwinds, Nagios and Opennms
Administration and management (technical operations) in support of Cisco network infrastructure.
Evaluate and upgrade IOS of router and switches and firewalls.
Maintains system compliance with information security policies
Implements changes to Network infrastructure hardware in order to correct errors or enhance functionality
Develops processes for improving operational efficiencies, as well as identifies/implements automation tools for existing manual processes.
Prepares technical reports, memoranda, and instructional manuals as documentation of network design and operational requirements.
ITIL Foundation Certified
Excellent spoken/ written skills
Excellent Communication ( US Client)
Provides Training to L1 engineers.