Job Designation :
Job Location: Kolkata
Key Purpose of the role
To manage and administer security technologies and its Global customers.
Provide Lead technical/3rd line support on all, including complex security issues liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. This will include the support of new and existing products that come under the responsibility of the team.
Work on complex incidents, problems and changes within the Operational environment.
Provide leadership and training to technical support staff including mentoring of 2nd line support staff to improve diagnostic skills and encouraging them to achieve security product accreditation.
Carry out Security Solutions Technical Consultancy in support of customer project work.
Have the ability to maintain a lab environment for training, testing of new services and support of customers.
Form an integral part of a 24 hour support rota to provide 24x7 support to the designated customers
Produce scripts and supporting documentation to allow the 2nd line diagnostic team to undertake remote software downloads configuration changes and implementation of new customer projects.
Graduate: B.E/ B.Tech/ M.C.A.
Security Analyst: Minimum 2 years hands on experience in Network Security.
Security Specialist: Minimum 5+years hands on experience in Network Security.
Good communication skills
Some experience in overseas projects
relevant years of experience in L3 support
Hands on experience in trouble shooting and ticketing tools.
Mandatory Technical Skills:
Primary Skill: Checkpoint or Fortigate (any 1)
Secondary Skill: Bluecoat or Juniper (any 1)
Specialists need at least 5years hands on experience in the above skills.
Analysts need at least 2years hands on experience in the above skills.