Role will requires specialist who can understand the lifecycle of infrastructure project (Design, Implement, Transition and Operation) and will be involved mostly in Steady State Operations.
Manage customer's Network & IT Security devices remotely from Integrated Management Center in rotating shifts to cover 24/7 support.
Service Requests, Incident, Problem, Change, Configuration Management of Network Service Delivery (NSD) packages as per SOW.
Trouble shooting Network & IT Security Devices and responding to customer and other stake holders.
Ensure the response and resolution of the incidents / SR always maintained as agreed with customer.
Extending support with onsite engineers to address any Network related issues.
Performing routine Network related administration tasks such as IOS upgrdation, Patch Management & any configuration addition, Password changes, Backup/ Restorations -backup management, and Network related basic Hardening etc.
Communicate the reports to customers as per the requirements.
Vendor Coordination for any product defects / issues and on time escalations to L3 / tower manager.
* ITIL Fundamentals
Firewall complete configuration and trouble-shooting such as Failover Configuration, NAT configuration and ACL configuration.
Configuring and troubleshooting Cisco Routers. Configuring OSPF / BGP / MPLS routing protocol.
Configuring and troubleshooting VLAN, Port Security and SPANNING-TREE on Cisco Switches. And configuring Multi-layer Switches.
Configuring NAT and PAT, (Nat exemption, Static Nat, Policy Nat, Dynamic pat)
Configuring and troubleshooting IPSEC VPN, IPSEC with GRE VPN, SSL VPN, and GET VPN.
Securing Network devices by disabling unwanted services, access restriction of networks logging and configuring secure access by using TACACS+ server.
Security configuration in wireless Router.
BGP fine tuning for traffic routing & load balance on multi-homed gateway links
Inter-ISP routing issues and QOS implementation as per customer needs.
Troubleshooting the backbone Cisco3600 routers and 3500 series switches, and various types of wireless modems
Troubleshooting and multiple E1, OFC & wireless link internet backbones connectivity & customer link issue
Optimize the performance of ISP connectivity in an operationally efficient manner.
Managed NMS server of MRTG, Net flow analyzer
Managing and administration of IPS, configuration of Inline-Vlan pair, Configuring new Signature.
Sniffing Packet Using Wire-Shark sniffing tool.
Network Technologies (LAN/WAN Technologies)
Hands on experience on Cisco products
Configured the Cisco ASA 5510, Cisco IPS 4200 Series, Cisco 2800 Series Routers, Cisco Catalyst Switch 3650, 3660 in real time environment.
Through understanding of info security concepts such as -Firewall (Check Point & Juniper firewalls), Intrusion Detection System, Packet filtering, Content Filtering, Authentication, etc.
Managing administration of Router, Switch, IPS, ASA, ACS Server, Network topologies, involving design of network layouts.
Good understanding of info security concepts such as -Firewall (Check Point & Juniper firewalls), Intrusion Detection System, Packet filtering, Content Filtering, Authentication, etc.
* Bachelor's Degree
* At least 5 years experience in Cisco Routering & Switching
* At least 5 years experience in Firewall Concepts
* At least 5 years experience in Operation Management
* English: Fluent