IDC NOC Advanced Technical Support - Network & Security

Resource Weaver HR Consulting Private Limited
  • Mumbai
  • Confidential
  • 8-9 years
  • 03 Jun 2015

  • IT/ Information Technology

  • IT/ Technology - Hardware & Networking, IT/ Technology - Security, IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description

Experience of 8 to 9 Years in the field of IT infrastructure projects & operations, preferably in Data Centers, Large IT Setup, Mission Critical IT Infrastructure in Telecom/ Banking

Graduate / Post Graduate Degree in Electronics/ Computers/ IT/ Electronics & Telecommunication/ or other relevant streams.

Experienced in Handling L4 issues with Network & Security

Should have technical OEM certifications for Network & Security products or technologies (Routers, Switches, Load Balancers, WAN Accelerators, Firewalls, IDS/IPS, VPN Gateways, etc.)

To provide 24x7 operation support for network component (Routers, Switches, WAN Accelerators, Load Balancers, etc.) installation, management, configuration and troubleshooting expertise inclusive of passive components.

To provide expertise for configuration, management and troubleshooting Security Infrastructure components like Firewalls/ IDS/ IPS/ etc.

Maintaining Service Level Agreement (SLA) or OLA (Operational Level Agreement) of highest standards and Turn-Around Time (TAT) as agreed

Hands-on Experience in configuring& troubleshooting of Network devices (LAN Switches/ Router/ Load Balancers). Preparing the Hardening Guidebook and necessary automation tool-kit.

Hands-on Experience in configuring & troubleshooting of Security devices (Firewalls/ IDS/ IPS).

Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup, etc. applicable for Disaster Recovery scenarios with pre-defined RTO & RPO.

Configuration of routing & switching protocols like BGP, OSPF, STP, RSTP, etc. and troubleshooting of the same

Integration with Infrastructure Components like Active Directory (AD)/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers, etc.

Experience of using Enterprise Service Management tools for automated testing, Monitoring (for OS, Network, Applications, etc.), Event correlation engines, Service desk (ITIL compliance, workflow and Self Service)

Expected to build, deploy, configure, manage& troubleshoot the LAN/ WAN network using the skills mentioned along with configuration for high availability. Also carryout hardening of the devices as per the laid guidelines

Primary responsibility would be to recover the network from any outage and ensure timely performance management activities are being carried out.

Expected to provide advance level of support to be provided for ensuring that the SLA/ OLA/ TAT parameters are met.

Required to be knowledgeable in other Infrastructure components (like AD/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers etc. and TCP/IP concepts in order to assist in pinpointing problems that may or may not involve the network operations.

Required to be versed with various eco-system software packages (mentioned above) for such activities as monitoring, configuration and troubleshooting as well as remote management.

Expected to assist in troubleshooting connectivity failures which impact services like Monitoring, Backup, etc. in conjunction with respective teams. Additionally is required to participate in Disaster Recovery Exercises

Should have worked in Remote Management environment using tools.

Knowledge of Network Security with respect to Internet and Intranet scenarios is essential

Knowledge of IP addressing schemes (IPv4 & IPv6)

Knowledge of log co-relation engines/ methodology would be an advantage.

Job Posted By

Rakshith .
Team Lead