Function / Team - Capture some brief headlines describing where in AZIS this role is performed and the nature / focus of the function it is to be performed in.
Scope of Services: Admin providing 2nd level support, build and maintenance for the Infrastructure Tools Platforms environment that includes Physical/Virtual systems, Storage, Cloud IaaS. Responsible for technical shift services that include system installation, system management, support and triage of all Infrastructure Tools Platforms systems
Service Operations: Provide 2nd level tooling administrative support for all infrastructure tools. This support must be such that server availability will be maintained at 99% or better Support includes the following:
Insuring system hardware integrity through proactive measures
Updates of operating systems when required
Implementation of all upgrades and patches when required
Responsible for incident, and problem resolution of Service Now queues
Change Management: Ensure new solutions delivered by projects are fit for purpose in service and delivers the right solution to the business from a capability and cost perspective that are aligned to the AZ architecture roadmaps. The role will ensure tight governance on proposed architecture changes, upgrades and process modifications.
Candidate Focus & Challenge Review the standard role profile and capture some brief headlines describing what will specifically be expected of this role over the next 12 months
Documentation: Work with suppliers to review and ensure Technical Reference materials are current and accurate for the service teams to provide a robust service. Take ownership of all governance related documents standards, policies etc. to ensure standardization and simplification are gained at all levels.
Support/Service: Provides support to Service Managers and Suppliers during the resolution of support issues that would require significant change to the existing architecture.
Technology governance: As it relates to the Infrastructure Tools technology stack, oversees the following functions enforcing technology governance:
Incident & Problem management
Change management Major changes
Service Improvements as it relates to technology
Infrastructure lifecycle management