National Head - Collection - Home Finance

Crystal Consultants
  • Mumbai
  • Confidential
  • 15-25 years
  • 976 Views
  • 14 May 2015
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  • Collections/ Recovery

  • Banking - Retail, Financial Services/ Capital Markets
Job Description

Job Purpose Statement

To supervise collection and co-ordinate with all states and teams for all activities related to receivables of the company and to act as an advisor and knowledge hub for COMPANY pertaining to the collection/recovery activities and to take collections ahead in terms of process improvement, cost reduction and improved efficiencies.

Duties & Responsibilities

To monitor, drive and review collections towards achieving the budgeted recovery.
To co-ordinate with the Heads of Accounts, Litigation, Operations, H.R. and all other Functions for inputs and related functional support.
To develop liaison with alternative channels Authorities, Influential Personalities, Prominent Lawyers etc. so as to be able to handle contingencies and facilitate efficacious functioning of the recovery department.
To co-ordinate with the concerned Litigation team and decide the most expeditious Legal action and to implement the same on the field such as service of Summons / Warrants / Execution Warrants.
To plan & develop various customer touch points / call centers focusing on recovery activities.
Ensuring appropriate contract allocation practices and adherence of the same whenever allocations required in states where MRHFL operates.
Devising strategies to encourage walk-in collections.
Devise and develop process & procedures aimed at reducing cost of collections.
Ensuring employee quality & leveraging productivity of collections department employees right from inception.
Process improvement of recovery activities.
To operate as an awareness and alert centre for recovery, being the knowledge hub for guiding regions on receivable related matters.
To ensure strong adherence of Recovery SOPs.

Key Challenges:

To manage and increase collection efficiency of the company.
Devising strategies to encourage walk-in collections.
Devise and develop process & procedures aimed at reducing cost of collections.
Ensuring employee quality & leveraging productivity of Collection department employee right from inception.

Decision Making Authority:

Financial powers-Revenue expenditure as per budget
Staff powers-To select employees and recommend appraisal.
Functional powers-to approve settlement of contracts.

Professional Qualification:

Knowledge
Skills
Attributes

EXPERIENCE

Preferably MBA +15-20 yrs of related operational experience.

KNOWLEDGE

Market Knowledge
Industry Knowledge
Product Knowledge
Operational Knowledge

SKILLS

Analytical Ability
Communication Skills
Decision Making
Interpersonal Skills
Process Orientation
Result Orientation with execution skills
Team Work
Determination
Accuracy
Integrity


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Crystal Consultants