One of our highly reputed client is looking for "Collection Head -Pan India" for their Home Loan vertical based at Mumbai
Duties & Responsibilities
To monitor, drive and review collections towards achieving the budgeted recovery.
To co-ordinate with the Heads of Accounts, Litigation, Operations, H.R. and all other Functions for inputs and related functional support.
To develop liaison with alternative channels Authorities, Influential Personalities, Prominent Lawyers etc. so as to be able to handle contingencies and facilitate efficacious functioning of the recovery department.
To co-ordinate with the concerned Litigation team and decide the most expeditious Legal action and to implement the same on the field such as service of Summons / Warrants / Execution Warrants.
To plan & develop various customer touch points / call centers focusing on recovery activities.
Ensuring appropriate contract allocation practices and adherence of the same whenever allocations required in states where organization operates.
Devising strategies to encourage walk-in collections.
Devise and develop process & procedures aimed at reducing cost of collections.
Ensuring employee quality & leveraging productivity of collections department employees right from inception.
Process improvement of recovery activities.