To take the technical lead for the successful sale of mobile solutions for Enterprise/Global/SME Customers, either within a region or on a global basis.
ESSENCE OF ROLE- Key Account-abilities
1 Working with the National/Global/ Key/SME Account Manager, present and sell complex voice and data mobile solutions to Global/Enterprise/SME Customers
- Assist Account Managers in identifying and scoping of sales leads for complex voice and data solutions
- Run customer-facing presentations on products and Solutions.
- Initiate with Customer Project Managers and Technical resources
- Lead discussions with Global/Enterprise/SME/Govt. customers on technical solution design
- Assist the Account Manager in assessing cost requirements to assist to price setting
- Define trial/ POC programs in agreement with the Account Manager and the Global/Enterprise/SME/Govt. Customer
- Win Global/Enterprise/SME/Govt. Customer confidence via solution consulting abilities and support the Account Manager in gaining Global/Enterprise/SME/Govt. Customer agreement to proceed with proposals
2 Ensure that the proposed mobile solutions fit with the Global/Enterprise/SME Customers technical requirements
- Document Global/Enterprise/SME customer requirements in standardized format and perform GAP analysis as compared to standard products & services offer / capability
- Evaluate and document the Global/Enterprise/SME/Govt. Customers technical infrastructure with which mobile solutions will be integrated.
- Engage with internal departments (Customer Solutions, Regional Heads, Technical Specialists, Service Fulfilment Team) to confirm that the proposed solution can be supported.
- Engage with Service Fulfillment Team to build the customer support model and present it in a standardized format, following international quality guidelines (e.g. ITIL methodology). Agree critical success criteria to assure delivery of support infrastructure during trials and/or operational phase.
- Define solution training requirements, build and lead Customer Train the Trainer programs
- Establish an appropriate review and reporting governance structure designed to track Global/Enterprise/SME customer requirements.
- Assess the satisfaction of Global/Enterprise/SME Customers, colleagues, OpCos and Partner Managers with regard to the Solution Design approach, capturing lessons learned and sharing these with the Pre Sales and Technical Support Teams to drive improvements in our approach to technical Pre Sales and Solution Design & Work with the Program Manager to agree handover of design for implementation by the Service Fulfillment team.
3.He should peak in One of the technologies e.g. 3G/GPRS, Application Mobilization, Fixed Line Services like MPLS, Internet Leased Lines, Point-to-Point links, /Security, Fixed Voice, Messaging Solutions, Conferencing, Unified Communication, Contact Centre and provide technical and business Consulting Solutions for appropriate requirements from customers.