Exchange/ Messaging/ Collaboration Architect

Capgemini India Pvt. Ltd.
  • Bangalore, Chennai, Hyderabad, Mumbai
  • Confidential
  • 13-15 years
  • 30 Jul 2015

  • Project/ Program Management IT

  • IT/ Technology - Hardware & Networking, IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description

A Exchange/Messaging /Collaboration expert having deep experience in Microsoft Exchange/Messaging /Collaboration technologies, thought leadership and deep architecture experience in a Exchange /Messaging delivery organization.
Exchange/Messaging /Collaboration architect will be fully accountable and responsible for end to end project life cycle in Exchange/messaging. Architect is expected to work as leader and manage team of SME/Architects.

Skill Requirement

* Prior experience of delivering large complex projects and good understanding on various Exchange/Messaging /Collaboration technologies and other infrastructure technologies are essential.
* The candidate should have good understanding service based SLA's and have experience in setting up and managing delivery teams.
* Have good understanding of various messaging products like -- Exchange 2003 /2007/2010..Lotus notes, Google Mail, Lync, Blackberry etc.
* Have good understanding of various infrastructure components like Active Directory, DNS, required to build and manage Exchange/Messaging /Collaboration platforms
* Strong Project management and project execution experience required
* Candidate must have played a key role in architecting and implementing complex Exchange/Messaging /Collaboration
* Good customer relations skills to understand client/client representatives concerns and requirements.
* Experience in the delivery of customer services to expected SLAs.
* Be able to understand contractual requirements and perform GAP analysis to identify areas for improvement.
* Experience in a service line operational role providing the relevant services (dependant on area of management)
* Good delegation skills, negotiation skills and people management.
* Good customer relations skills to understand client/client representatives concerns and requirements.
* Ability to travel if required
* Be a strong Analytical Thinker
* Must be able to work without supervision
* ITIL Foundation /Project Management certification
* Excellent presentation skills
* Excellent English communication, both verbal and written

Job Description

* Contributes to Planning & Architecting on Exchange/Messaging /Collaboration technology solutions for in-house & client projects and Initiatives
* Contributes to planning the overall client relationship strategy, concentrating on cost reduction and service improvement.
* Participate in Service improvement and Standardization programs across Exchange/Messaging /Collaboration technologies and provide recommendations.
* Need to perform Due-diligence, assessments for existing & new clients.
* Role involves creating architecture documents, Presentations, TCO & ROI, Work instructions and Standard Operating procedure documents.
* Role involves creating and PoV's, PoC's and new technology solution etc.
* Alliance/Vendor management is part of the job.
* Should be able to lead the team or able to provide individual contribution depends upon the different project nature.
* Data analytics using MS excel (desirable )
* Shows a thorough understanding of applicable project management and/or operational management standards and procedures, as well as of the business and commercial context of the organization.
* Works with and drives forward improvements within the managed teams and produce recommendations for service improvements.
* Acts as a Subject matter expert during critical Wintel technology related issues, Escalations.
* Work with different regions on standardization plan
* Assists with the development of contractual schedules and Service Level Agreements in line with the current service line aspirations.
* Develops and maintains close working relationships with representatives of Capgemini in the world and Client.
* Identifies and assists in the perusal of business opportunities within the existing contract with the Client.

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About Organisation

Capgemini India Pvt. Ltd.