Manager - Sales Training & Development - Internet/eCommerce

Silver People
  • Delhi, Gurgaon
  • Confidential
  • 5-12 years
  • 28 Jul 2015

  • Training/ Learning & Development

  • Internet/ ECommerce
Job Description

Duties/Role :

- Facilitates day-to-day training classes to assist employees in gaining knowledge and soft-skills needed for successful sales interactions

- Strong focus on selling skills drive improvement of sales effectiveness of the organization

- Drive improved customer experience across all key metrics at each customer touch-point

- Independently create modules for imparting successful training on all relevant topics (induction modules as well as ongoing courses)

- Facilitates evaluation, skills training, job readiness training and other activities related to employee onboarding

- Demonstrated ability to analyze data and processes, derive insights, report insights in clear graphical (PowerPoint) format, and present these insights in compelling fashion to leadership

Educational/Professional Qualification :

- Significant experience (5+ years) in one or more of the following areas (or combination of): Training or Program Management, Coaching, Quality Assurance or Quality Management.

- Proven experience in Sales training/coaching/mentoring to success and demonstrated ability to style-flex as needed based on a variety of situations, individuals and audiences with strong soft skills.

Skills :

- Excellent training, selling and communication skills

- Fluent in written and conversational English; bilingual or multilingual a strong plus

- Highly passionate and motivated individual willing to work in an independent high-growth environment

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Silver People