Manager/Sr.Manager - BPM/BPR(Telecom Domain)

ABC Consultants Pvt. Ltd.
  • Bangalore
  • 13-25 lakh
  • 9-14 years
  • 03 Apr 2015

  • Project/ Program Management IT, Consulting

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor, IT/ Technology - Telecom Software
Job Description

1) Skills -- Mandatory & desired.

* Demonstrated experience in executing/ leading large scale business process re-engineering projects for Fortune 500 clients in Telecom (Service Providers, Network Operators, HW / SW- Product vendors)
* Proven expertise in successful application of process improvement methodologies viz. Lean, Six Sigma, and CEMM
* Ability to conduct Process Discovery / Improvement workshops for Telecom BSS process areas
* Ability to lead End to End Business Process Analysis/ BPR / BPM Solution Implementation Expertise
* Setup a KPI framework in agreement with the client organization to measure improvements and govern improvement initiatives
* Decompose business objectives to KPIs and subsequently to operational metrics
* Baseline current performance, analyse trends and identify initiatives to impact the KPIs
* Develop business cases for initiatives with target setting and cost vs. benefit analysis
* Understand and improve the processes that impact the agreed set of KPIs

2) Preferred education & work experience.

* Master of Business Administration with an engineering graduate degree in Communications is preferable
* An accomplished academic record with 10+ years of experience in Telecom domain consulting
* Well versed with Lean, Six Sigma, CEMM and/or other process improvement methodologies
* Extensive knowledge of Telecom industry standards (ARIS, eTOM, NGOSS Framework), Systems (OSS, BSS), and Solutions (Unified Communication, Enterprise telephony)
* Expertise on key Telecom Lifecycle Processes
o Product / Service Lifecycle management,
o Operations
CRM (Order to Activation lifecycle)
Service / Resource Management and Operations
Supplier / Partner Relationship Management
Billing & Revenue management
o Revenue assurance, Fraud/ Risk management
* Performance Management (Activity Based Costing, KPI dashboards, Balanced Scorecards)
* Substantial stints in management of improvement projects for Telecoms

Job Posted By

Manjunathan K
Senior Consultant

About Organisation

ABC Consultants Pvt. Ltd.