Roles and Responsibilities:
Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements.
Is responsible for creating a continuous improvement culture across the global BPO by fostering the six-sigma methodology.
Ensures the Continuous Improvement approach across Engagements and Centers
Is responsible for mentoring Lean Six Sigma Black Belt, Green Belt and Yellow Belt projects as required.
Supports process alignment based on GPM
Reports monthly Delivery Excellence progress against targets to the Engagement Stakeholders through Balance Scorecard
Fosters the global sharing of innovation, new methodologies and best practices.
Supports QMS implementation as required
Lean & Six Sigma Certified - Black Belt Certified & GB Certified is must
Excellent knowledge Healthcare/Telecom/Banking/CRM Domain in an ITES setup
Excellent Communication Skills, should be able to sell solutions, conduct group discussion, interviews with Client
Expertise in Minitab, should have working knowledge
Good Presentation Skills
Strong Analytics Skills (Calculation of the CBA for the Projects)
Problem Solving Skills
Should be able to work independently with least amount of supervision for assigned tasks
Active team player who is open to giving and receiving input/feedback
Strong Interpersonal Skills
Productivity Improvement & Cost Optimization Action Plan
As-Is process maps and To-Be design state
Metric Baselining and proposed Trends
Recommendation on Process Standardization & Improvement